Head of Secretarial Department Course
This course provides essential skills for leading a secretarial department, focusing on team building, process optimization, performance tracking, and practical tools for efficient management.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Head of Secretarial Department Course equips you with practical tools to sort out schedules, handle documents, and deal with visitors confidently. You'll learn to put together a solid six-person team, give clear roles, and sort priorities when things clash. Get the hang of KPIs, reporting, and ongoing improvements, and use ready templates, checklists, and modern office tools to make daily work smoother and boost service quality.
Elevify advantages
Develop skills
- Design secretarial teams: define roles, reporting lines, and priorities quickly.
- Build efficient office procedures for scheduling, documents, email, and visitors.
- Use KPIs and simple data tools to monitor secretarial performance and make improvements.
- Apply root-cause analysis to sort out lateness, disorganisation, and slow responses.
- Implement templates, checklists, and shared calendars for smooth daily management.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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