Administrative and Reception Agent Training
This course equips you with essential front desk skills for administrative and reception roles. Master professional phone handling, email etiquette, visitor management, time organisation, recordkeeping, and conflict resolution. Build confidence in delivering reliable customer service, clear communication, and efficient operations to support your team effectively every day.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain practical skills for front desk excellence in administrative and reception duties. Learn professional phone techniques, message taking, polite scripts for calls, emails, and visits. Develop customer service, de-escalation, time management, and recordkeeping to provide organised, professional support daily.
Elevify advantages
Develop skills
- Professional call handling: capture full messages and route calls flawlessly.
- Front desk mastery: greet, triage, and prioritize visitors and calls fast.
- Administrative organization: keep logs, schedules, and follow-ups perfectly updated.
- Polished communication: deliver clear, courteous phone and email responses.
- Complaint resolution: de-escalate conflicts and document incidents efficiently.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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