Customer Service in the Sales Process Course
This course equips you with essential customer service skills for sales success. Learn to greet customers effectively, quickly assess their needs, handle objections confidently, de-escalate tense situations, and close sales professionally. Build lasting customer loyalty, encourage repeat business, and elevate your role as a top sales professional through practical techniques and ongoing improvement.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain confidence in greeting customers, understanding their needs, and smoothly guiding them from fitting rooms to checkout. Master de-escalation techniques, clear refund policies, objection handling, and persuasive closing strategies. Develop solid product knowledge, offer practical garment care tips, and use follow-up, feedback, and reflection to enhance every customer interaction continuously.
Elevify advantages
Develop skills
- Master de-escalation to quickly calm upset customers using effective phrases.
- Deliver powerful greetings that build instant trust and great first impressions.
- Handle objections on price, fit, and quality to secure more sales.
- Provide needs-based styling by matching outfits, colours, and silhouettes perfectly.
- Conduct after-sales follow-ups with care advice, return invitations, and loyalty building.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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