Commercial Employee Training
Elevate your retail performance through Commercial Employee Training Programme. Gain expertise in customer service, resolving complaints, streamlining checkouts, and applying soft selling strategies to secure more sales, foster customer loyalty, and navigate difficult scenarios with assurance and poise.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This programme equips commercial employees with practical skills to manage complaints, returns, and challenging customer interactions confidently. Participants learn effective de-escalation techniques, precise transaction processing, policy application, fraud detection, and swift checkout procedures. It fosters robust communication, product recommendation, and gentle sales methods, alongside enhanced empathy, stress control, and ongoing performance improvement for superior customer satisfaction and outcomes.
Elevify advantages
Develop skills
- Customer conflict resolution: swiftly calm complaints using reliable scripts.
- Retail sales consulting: recommend products based on customer needs and finalise sales softly.
- Checkout and queue mastery: accelerate lines while upholding top service standards.
- Policy and payment handling: enforce store policies and handle cash or card payments securely.
- Continuous improvement habits: leverage feedback to refine empathy and persuasion skills.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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