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Commercial Employee Training

Commercial Employee Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This programme equips commercial employees with practical skills to manage complaints, returns, and challenging customer interactions confidently. Participants learn effective de-escalation techniques, precise transaction processing, policy application, fraud detection, and swift checkout procedures. It fosters robust communication, product recommendation, and gentle sales methods, alongside enhanced empathy, stress control, and ongoing performance improvement for superior customer satisfaction and outcomes.

Elevify advantages

Develop skills

  • Customer conflict resolution: swiftly calm complaints using reliable scripts.
  • Retail sales consulting: recommend products based on customer needs and finalise sales softly.
  • Checkout and queue mastery: accelerate lines while upholding top service standards.
  • Policy and payment handling: enforce store policies and handle cash or card payments securely.
  • Continuous improvement habits: leverage feedback to refine empathy and persuasion skills.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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