Back Office Operations Course
This course equips you with essential skills for back office operations in sales, focusing on streamlining order handling, cutting down errors, enhancing CRM data quality, and improving delivery times. Discover practical strategies, standard operating procedures, and key performance indicators to manage large order volumes effectively, resulting in better customer satisfaction and operational efficiency across the board.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain expertise in back office operations for managing office equipment orders efficiently. This course covers order management basics, inventory principles, and CRM data accuracy. You'll implement automation tools, templates, and standard procedures to minimise errors and speed up processes. Develop abilities in performance metrics, task prioritisation, clear communication, and risk management to process more orders precisely, update customers promptly, and ensure reliable, rule-compliant delivery.
Elevify advantages
Develop skills
- Master order management: process intricate B2B orders swiftly and precisely.
- Excel in CRM and ERP data handling: input, integrate, and verify sales orders flawlessly.
- Apply basic automation in sales: leverage checklists, macros, and workflows to reduce administrative workload.
- Utilise KPIs in back office tasks: monitor cycle times, fulfilment rates, and error levels for optimal sales operations.
- Deliver professional customer service: oversee delays, returns, and service agreements while retaining business.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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