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Sales Assistant Course
Boost your career in retail with our Sales Assistant Course (Zambian Edition), designed to give you the important skills needed to succeed. Learn sales techniques like upselling, cross-selling, and how to finalise a sale. Improve how you talk to people by listening carefully and asking questions that get them talking. Handle customer questions with confidence and learn more about the products so you can match them to what customers want. Learn to make each customer feel special and create a good feeling in the shop, making sure customers are happy and your sales go up.
- Master upselling: Sell more by smartly suggesting extra products people might like.
- Build rapport: Connect well with customers to build trust and make them loyal.
- Overcome objections: Handle customer worries and questions with confidence and good answers.
- Personalize interactions: Make each customer's experience special to suit what they need.
- Understand trends: Keep up-to-date with the latest fashion so you can give customers good advice.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your career in retail with our Sales Assistant Course (Zambian Edition), designed to give you the important skills needed to succeed. Learn sales techniques like upselling, cross-selling, and how to finalise a sale. Improve how you talk to people by listening carefully and asking questions that get them talking. Handle customer questions with confidence and learn more about the products so you can match them to what customers want. Learn to make each customer feel special and create a good feeling in the shop, making sure customers are happy and your sales go up.
Elevify advantages
Develop skills
- Master upselling: Sell more by smartly suggesting extra products people might like.
- Build rapport: Connect well with customers to build trust and make them loyal.
- Overcome objections: Handle customer worries and questions with confidence and good answers.
- Personalize interactions: Make each customer's experience special to suit what they need.
- Understand trends: Keep up-to-date with the latest fashion so you can give customers good advice.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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