Mystery Shopper Training Course
This course equips you with skills to excel in mystery shopping for retail. Learn to plan visits with clear objectives, create precise checklists and rating scales, observe discreetly, document objectively, and produce reports with recommendations that boost store standards, service quality, and sales. Perfect for retail professionals seeking data-driven insights from every shop.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain expertise in mystery shopping by learning to establish clear visit goals, craft realistic scenarios, and select optimal timing for precise performance capture. Master building checklists and rating scales, performing discreet store observations, noting findings objectively, and compiling reports with recommendations that enhance service and sales.
Elevify advantages
Develop skills
- Set clear visit objectives for effective mystery shopping.
- Design realistic scenarios and checklists for accurate evaluations.
- Conduct discreet observations and take objective notes.
- Write concise reports with practical recommendations.
- Drive service and sales improvements through actionable insights.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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