In-Store Sales Training
Elevate retail performance through practical in-store sales training. Gain skills in effective greetings, uncovering customer needs, recommending products, resolving complaints, and mastering closing, upselling, cross-selling, plus merchandising methods that transform walk-in shoppers into devoted, valuable patrons. This course equips you to handle daily store interactions confidently, boosting loyalty and revenue with proven techniques suited for busy shop environments.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Enhance shop sales with this brief, hands-on course teaching assured customer greetings, clever probing questions, and adaptable talk scripts. Master suggesting items by their advantages, managing pushback, and sorting complaints without losing customer trust. Improve finalising sales, adding extras, display setups, and everyday shop floor tasks to make every customer visit seamless, supportive, and inviting for repeat business.
Elevify advantages
Develop skills
- Mastery of shop conversations: greet customers warmly, ask smart questions, and steer them smoothly.
- Quick complaint handling: soothe unhappy shoppers swiftly to maintain store loyalty and goodwill.
- Assured sales closing: recognise purchase cues and naturally close, upsell, or cross-sell.
- Expert product matching: link customer requirements to styles, materials, and key benefits rapidly.
- Basics of visual merchandising: create striking displays that turn passersby into buyers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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