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Flower Shop Reception and Customer Service Course

Flower Shop Reception and Customer Service Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with hands-on skills for managing customer enquiries, processing orders accurately, and handling peak times confidently in a flower shop. You'll cover pricing fundamentals, product types, upselling techniques, delivery coordination, and straightforward policies on payments, refunds, and complaints. Utilise prepared scripts, templates, and checklists to enhance communication, minimise mistakes, and ensure repeat business.

Elevify advantages

Develop skills

  • Florist pricing skills: quickly provide clear price ranges and effective upsells.
  • Delivery coordination: handle urgent orders, routes, and timely customer notifications.
  • Retail policy knowledge: clearly explain refunds, payments, and privacy rules.
  • Professional customer interactions: manage calls, complaints, and sales with empathy.
  • Order precision methods: apply checklists, scripts, and records to avoid mistakes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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