Flower Shop Reception and Customer Service Course
Gain expertise in flower shop reception and customer service: confidently manage phone calls, orders, pricing, deliveries, payments, and complaints. Employ practical scripts, checklists, and tools to increase sales, cut down errors, and satisfy customers every time. Ideal for building a reliable front-desk operation in Zambia's vibrant floral retail scene.
from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on skills for managing customer enquiries, processing orders accurately, and handling peak times confidently in a flower shop. You'll cover pricing fundamentals, product types, upselling techniques, delivery coordination, and straightforward policies on payments, refunds, and complaints. Utilise prepared scripts, templates, and checklists to enhance communication, minimise mistakes, and ensure repeat business.
Elevify advantages
Develop skills
- Florist pricing skills: quickly provide clear price ranges and effective upsells.
- Delivery coordination: handle urgent orders, routes, and timely customer notifications.
- Retail policy knowledge: clearly explain refunds, payments, and privacy rules.
- Professional customer interactions: manage calls, complaints, and sales with empathy.
- Order precision methods: apply checklists, scripts, and records to avoid mistakes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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