Department Head Training
Gain essential skills for leading retail department teams, including daily floor management, coaching for women’s apparel, KPI optimisation, sales recovery strategies, and risk handling using checklists, micro-learning, and a structured 4-week operations plan to drive consistent performance.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training equips department heads with practical strategies to coach teams effectively, manage shifts smoothly, and improve performance quickly. Participants will master structured training methods, daily briefing practices, and motivation techniques to uphold high standards. Key areas include KPIs, sales analysis, 4-week recovery plans, risk management, and root cause analysis for stable and sustained results.
Elevify advantages
Develop skills
- Master retail coaching: provide real-time feedback, conduct role-plays, and use micro-learning sessions.
- Implement daily leadership: lead briefings, perform floor walks, and conduct end-of-day reviews.
- Make KPI-based decisions: analyse sales reports and metrics to enhance results rapidly.
- Develop sales recovery plans: create 4-week strategies for stock, staffing, and service improvements.
- Manage risks and contingencies: address staff shortages, customer complaints, and system issues effectively.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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