Commerce Employee Training
Commerce Employee Training Programme develops capable retail workers skilled in customer service, time management, safety measures, and shop operations. It empowers teams to tackle peak hours, address customer issues, secure stock, and increase sales through professional and approachable service, ensuring reliable daily performance in a busy retail setting.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This programme equips commerce employees with practical skills to manage demanding shifts confidently. You will learn effective time management tools, clear communication techniques, and natural upselling methods while upholding top service standards. Gain mastery in checklists, conversation templates, safety protocols, incident handling, basic loss prevention, and policy adherence to better serve customers, safeguard the store, and deliver consistent performance daily.
Elevify advantages
Develop skills
- Quick retail task prioritisation: focus on safety, service, and operations during high-pressure times.
- Customer dispute handling: calm pricing and promotion conflicts swiftly.
- Busy sales conversations: polite, clear scripts for upselling and loyalty programmes.
- Essential store operations: POS fundamentals, stock handling, and fitting room management.
- Retail risk management: incident documentation, loss prevention, and child safety procedures.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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