Building Concierge Training
Master concierge skills for high-end buildings in this comprehensive training programme. Gain expertise in resident communication, service standards, problem-solving scripts, and performance metrics to enhance satisfaction, safeguard property value, and professionalise real estate management. Ideal for elevating service in luxury properties with practical, Zambia-adapted approaches.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Building Concierge Training Programme provides practical tools for delivering top-quality resident services. You will learn communication methods, service standards, response times, and procedures for front desk, packages, amenities, move-ins, and emergencies. Through real-world scenarios, scripts, and a competency plan, you will improve satisfaction, cut complaints, and ensure smooth operations.
Elevify advantages
Develop skills
- Resident communication strategy: create clear emails, alerts, and notices quickly.
- Luxury resident profiling: analyse building demographics and link to service KPIs fast.
- Front desk operations: manage reception, packages, and visitors using professional procedures.
- Service recovery scripts: resolve complaints, delays, and noise issues confidently.
- Concierge QA toolkit: use checklists, audits, and training to maintain high standards.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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