Root Cause Analysis Course
This course equips e-commerce professionals with essential root cause analysis techniques to swiftly diagnose and resolve delivery issues, ensuring operational efficiency and superior customer satisfaction.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Root Cause Analysis Course provides practical tools to quickly identify and resolve e-commerce delivery problems. Learn to define incidents, analyse metrics, and apply 5 Whys, Pareto, and fishbone methods to find the real causes. Develop robust data checks, enhance carrier and warehouse performance, create corrective actions, and establish clear communication and continuous improvement plans that minimise errors and safeguard customer experience.
Elevify advantages
Develop skills
- Rapid problem scoping: define delivery incidents and affected KPIs in minutes.
- Data-driven RCA: use metrics and analytics to identify true operational root causes.
- E-commerce RCA tools: apply 5 Whys, Pareto, and fishbone to operational failures quickly.
- Fulfillment diagnostics: trace split shipments, missing items, and carrier delays.
- Actionable fixes: design, pilot, and track corrective actions with clear owners.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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