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Root Cause Analysis Course

Root Cause Analysis Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Root Cause Analysis Course provides practical tools to quickly identify and resolve e-commerce delivery problems. Learn to define incidents, analyse metrics, and apply 5 Whys, Pareto, and fishbone methods to find the real causes. Develop robust data checks, enhance carrier and warehouse performance, create corrective actions, and establish clear communication and continuous improvement plans that minimise errors and safeguard customer experience.

Elevify advantages

Develop skills

  • Rapid problem scoping: define delivery incidents and affected KPIs in minutes.
  • Data-driven RCA: use metrics and analytics to identify true operational root causes.
  • E-commerce RCA tools: apply 5 Whys, Pareto, and fishbone to operational failures quickly.
  • Fulfillment diagnostics: trace split shipments, missing items, and carrier delays.
  • Actionable fixes: design, pilot, and track corrective actions with clear owners.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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