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After-Sales Training

After-Sales Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with practical tools to manage returns and complaints swiftly, precisely, and confidently. You'll master clear policies, detailed workflows, escalation procedures, and internal system usage. Develop robust communication and de-escalation abilities via role-plays, quizzes, and real-time practice, while monitoring vital metrics to enhance response times, first-contact resolutions, and customer satisfaction levels.

Elevify advantages

Develop skills

  • Master returns workflow: handle full intake, validation, and resolution processes.
  • Apply de-escalation tactics: soothe upset customers quickly using effective scripts and tone.
  • Navigate policies and SLAs confidently: implement rules, exceptions, and approvals.
  • Develop QA and coaching skills: conduct sampling, peer reviews, and feedback sessions.
  • Drive operations with metrics: monitor FCR, CSAT, and handling time for better results.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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