After-Sales Training
Gain expertise in handling returns and complaints using established after-sales procedures, de-escalation techniques, and quality assurance tools. Tailored for operations teams, this training reduces handling times, increases first-contact resolution rates, and elevates customer satisfaction at every interaction point. Ideal for building efficient support operations in a fast-paced environment.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical tools to manage returns and complaints swiftly, precisely, and confidently. You'll master clear policies, detailed workflows, escalation procedures, and internal system usage. Develop robust communication and de-escalation abilities via role-plays, quizzes, and real-time practice, while monitoring vital metrics to enhance response times, first-contact resolutions, and customer satisfaction levels.
Elevify advantages
Develop skills
- Master returns workflow: handle full intake, validation, and resolution processes.
- Apply de-escalation tactics: soothe upset customers quickly using effective scripts and tone.
- Navigate policies and SLAs confidently: implement rules, exceptions, and approvals.
- Develop QA and coaching skills: conduct sampling, peer reviews, and feedback sessions.
- Drive operations with metrics: monitor FCR, CSAT, and handling time for better results.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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