supervision training
Supervision Training Essentials provides managers with practical tools to define clear goals, coach confidently, analyse team metrics, prevent burnout, and lead effective one-on-ones. Boost team performance, accountability, and customer satisfaction through proven methods for goal-setting, feedback, and performance tracking tailored for everyday leadership challenges.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips supervisors with hands-on strategies to establish clear performance targets, craft SMART KPIs, and align business goals with trackable outcomes. Gain skills to coach effectively, provide constructive feedback, avoid team burnout, and conduct productive one-on-one sessions. Master techniques for assessing team performance, monitoring weekly progress, reporting to executives, and making swift adjustments for sustained success.
Elevify advantages
Develop skills
- Coaching and feedback skills: conduct impactful performance discussions within weeks.
- KPI and goal setting: convert business needs into precise, measurable objectives.
- Metrics analysis proficiency: interpret AHT, CSAT, NPS, and QA data to identify issues swiftly.
- Root-cause analysis: apply 5 Whys and fishbone diagrams to resolve persistent support challenges.
- Supervision routines: create efficient monthly check-ins, standups, and follow-up processes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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