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supervision training

supervision training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips supervisors with hands-on strategies to establish clear performance targets, craft SMART KPIs, and align business goals with trackable outcomes. Gain skills to coach effectively, provide constructive feedback, avoid team burnout, and conduct productive one-on-one sessions. Master techniques for assessing team performance, monitoring weekly progress, reporting to executives, and making swift adjustments for sustained success.

Elevify advantages

Develop skills

  • Coaching and feedback skills: conduct impactful performance discussions within weeks.
  • KPI and goal setting: convert business needs into precise, measurable objectives.
  • Metrics analysis proficiency: interpret AHT, CSAT, NPS, and QA data to identify issues swiftly.
  • Root-cause analysis: apply 5 Whys and fishbone diagrams to resolve persistent support challenges.
  • Supervision routines: create efficient monthly check-ins, standups, and follow-up processes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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