Practical Service Quality Management Course
Gain expertise in practical service quality management: create effective surveys, monitor key performance indicators, examine trends and customer feedback, and apply insights to enhance satisfaction, loyalty, and efficiency in service operations. This course equips you with tools to elevate performance swiftly and sustainably.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches designing strong satisfaction measures, creating useful surveys, and using feedback for precise enhancements. Set specific CSAT, NPS, and CES goals, review data from various sources, and connect efforts to performance indicators. Acquire hands-on methods for identifying causes, managing changes, and ongoing progress to improve service delivery and customer commitment rapidly.
Elevify advantages
Develop skills
- Design service KPIs: set clear CSAT, NPS, CES targets that boost returns.
- Build efficient customer surveys: create, test, and launch concise, unbiased forms quickly.
- Map customer journeys: identify issues and opportunities at every interaction point.
- Analyse customer experience data: convert patterns, visuals, and comments into decisions.
- Launch improvement trials: connect efforts to measures and expand successes fast.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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