Practical Service Quality Management Course
Gain expertise in practical service quality management: create effective surveys, monitor key performance indicators, examine trends and customer feedback, and apply insights to enhance satisfaction, loyalty, and efficiency in service operations. This course equips you with tools to elevate performance swiftly and sustainably.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches designing strong satisfaction measures, creating useful surveys, and using feedback for precise enhancements. Set specific CSAT, NPS, and CES goals, review data from various sources, and connect efforts to performance indicators. Acquire hands-on methods for identifying causes, managing changes, and ongoing progress to improve service delivery and customer commitment rapidly.
Elevify advantages
Develop skills
- Design service KPIs: set clear CSAT, NPS, CES targets that boost returns.
- Build efficient customer surveys: create, test, and launch concise, unbiased forms quickly.
- Map customer journeys: identify issues and opportunities at every interaction point.
- Analyse customer experience data: convert patterns, visuals, and comments into decisions.
- Launch improvement trials: connect efforts to measures and expand successes fast.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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