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Practical Service Quality Management Course

Practical Service Quality Management Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course teaches designing strong satisfaction measures, creating useful surveys, and using feedback for precise enhancements. Set specific CSAT, NPS, and CES goals, review data from various sources, and connect efforts to performance indicators. Acquire hands-on methods for identifying causes, managing changes, and ongoing progress to improve service delivery and customer commitment rapidly.

Elevify advantages

Develop skills

  • Design service KPIs: set clear CSAT, NPS, CES targets that boost returns.
  • Build efficient customer surveys: create, test, and launch concise, unbiased forms quickly.
  • Map customer journeys: identify issues and opportunities at every interaction point.
  • Analyse customer experience data: convert patterns, visuals, and comments into decisions.
  • Launch improvement trials: connect efforts to measures and expand successes fast.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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