group management training
4.7/5
Gain mastery in group management using practical strategies for team structuring, change leadership, conflict handling, and cross-selling success. Discover how to unite stakeholders, define roles clearly, enhance communication, and achieve measurable results in hybrid teams focused on customers.

4.7 in the evaluation
from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Group Management Training equips you with hands-on tools to define clear roles, foster strong cross-functional teamwork, and lead changes confidently. You'll learn to involve stakeholders, organise hybrid communication, settle conflicts, and apply metrics such as NPS, CSAT, and SLAs for better decisions. End with a 60–90 day plan to boost teamwork, cross-selling, and customer service right away.
Elevify advantages
Develop skills
- Change leadership: implement ADKAR, Kotter, and stakeholder strategies in actual teams.
- Team design skills: create defined roles, RACI matrices, SLAs, and shared dashboards quickly.
- Hybrid communication: conduct effective async updates and inclusive meetings.
- Conflict resolution: address team disputes using structured negotiation methods.
- Cross-sell and customer metrics: leverage NPS, CSAT, SLAs to increase revenue without losing customers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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