assistant manager training
Develop essential skills for an effective assistant manager role. Master creating 4-week coaching plans, facilitating team huddles, monitoring key performance indicators, providing constructive feedback, and guiding support teams through robust communication, quality assurance, and performance management techniques to drive operational success and improve customer service outcomes.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training equips you with practical strategies to create a focused 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will learn to develop targeted workshops, microlearning modules, QA sessions, and team huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and lead clear communication and change initiatives to boost performance and customer satisfaction.
Elevify advantages
Develop skills
- Design in-shift training plans: create 4-week coaching and microlearning schedules.
- Lead QA and feedback sessions: apply KPIs, sampling methods, and coaching discussions to enhance quality.
- Analyse support operations: identify root causes using data, CSAT metrics, and escalation patterns.
- Strengthen support team skills: refine tools, documentation practices, and escalation procedures.
- Drive team change initiatives: implement huddles, SOP revisions, and recognition strategies.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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