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Incident Management Course
Learn the important things about incident management with our full training programme made for management and administration staff. Get to know root cause analysis methods like Fishbone Diagrams and asking 'Why?' five times. Get better at talking to people during a crisis, and understand how server systems work. Learn how to stop servers from failing by watching them closely, updating the systems, and spotting incidents early. Get the tools and ways to quickly deal with incidents and keep making things better, so everything runs smoothly.
- Become a pro at root cause analysis: Find the real reasons behind problems accurately.
- Improve crisis communication: Handle incidents by talking clearly to everyone.
- Find out why servers fail: Figure out problems with software, hardware, and networks.
- Start watching things closely: Stop incidents before they happen by getting alerts quickly.
- Make incident response better: Organise who does what and how things are fixed.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Learn the important things about incident management with our full training programme made for management and administration staff. Get to know root cause analysis methods like Fishbone Diagrams and asking 'Why?' five times. Get better at talking to people during a crisis, and understand how server systems work. Learn how to stop servers from failing by watching them closely, updating the systems, and spotting incidents early. Get the tools and ways to quickly deal with incidents and keep making things better, so everything runs smoothly.
Elevify advantages
Develop skills
- Become a pro at root cause analysis: Find the real reasons behind problems accurately.
- Improve crisis communication: Handle incidents by talking clearly to everyone.
- Find out why servers fail: Figure out problems with software, hardware, and networks.
- Start watching things closely: Stop incidents before they happen by getting alerts quickly.
- Make incident response better: Organise who does what and how things are fixed.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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