BPM (Business Process Management) Training
Gain expertise in BPM for order-to-delivery processes: map existing AS-IS workflows, create improved TO-BE designs, identify and fix root causes, and establish effective KPIs. Acquire hands-on tools to reduce errors, accelerate fulfilment times, and synchronise operations with business objectives in management and administration roles.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This BPM Training equips you with practical tools to optimise Order-to-Delivery processes. Master documenting AS-IS workflows, setting precise scopes, conducting root cause analysis, and crafting TO-BE processes that minimise errors and delays. Excel in designing KPIs, building dashboards, benchmarking performance, and creating implementation roadmaps with robust change management and governance for sustainable, measurable outcomes.
Elevify advantages
Develop skills
- Text-based BPMN modelling: transform chaotic procedures into clear, efficient process flows.
- AS-IS and TO-BE mapping: document current processes, redesign, and optimise order-to-delivery workflows.
- KPI design for O2D: define, calculate, and monitor key logistics performance metrics.
- Root cause analysis: use 5 Whys, Fishbone diagrams, and Pareto analysis to resolve order problems quickly.
- Implementation roadmap: develop phased deployment plans, governance structures, and strategies for change adoption.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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