Back-Office Training
Gain expertise in back-office training tailored for support teams. Master the art of creating onboarding programmes, ticket-handling checklists, practical training sessions, and feedback mechanisms that elevate customer satisfaction scores, minimise mistakes, and equip managers with straightforward, repeatable processes that grow with your needs. This course equips you to build efficient training frameworks that ensure consistent high performance across your operations.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This back-office training programme offers a straightforward, hands-on approach to setting up and delivering effective support operations training. You'll discover how to develop 30-minute sessions, produce reusable templates, and standardise ticket management using checklists. Track key performance indicators, apply audits and feedback to improve resources, and create a targeted one-week onboarding schedule that enhances quality, uniformity, and client happiness.
Elevify advantages
Develop skills
- Design effective training sessions: develop concise 30-minute modules that participants retain.
- Produce back-office templates: checklists, forms, and quick-reference snippets for speedy tasks.
- Develop onboarding schedules: one-week plans with tasks and smooth role transitions.
- Track support performance: leverage KPIs, service levels, and audits for better results.
- Implement feedback systems: gather insights, update training materials, and optimise workflows.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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