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Back-Office Training

Back-Office Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This back-office training programme offers a straightforward, hands-on approach to setting up and delivering effective support operations training. You'll discover how to develop 30-minute sessions, produce reusable templates, and standardise ticket management using checklists. Track key performance indicators, apply audits and feedback to improve resources, and create a targeted one-week onboarding schedule that enhances quality, uniformity, and client happiness.

Elevify advantages

Develop skills

  • Design effective training sessions: develop concise 30-minute modules that participants retain.
  • Produce back-office templates: checklists, forms, and quick-reference snippets for speedy tasks.
  • Develop onboarding schedules: one-week plans with tasks and smooth role transitions.
  • Track support performance: leverage KPIs, service levels, and audits for better results.
  • Implement feedback systems: gather insights, update training materials, and optimise workflows.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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