Agent Training
Agent Training equips managers and admins with essential tools to promote CRM adoption, unite stakeholders, craft precise training programmes, and measure progress. This ensures teams warmly accept new systems, overcome reluctance, and achieve tangible business outcomes with sustained engagement and clear performance tracking.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course offers a hands-on, step-by-step guide to boost CRM uptake from launch to ongoing success. You'll learn to assess stakeholders, create focused learning paths, and use effective change strategies. Develop solid onboarding schedules, conduct compelling training sessions, handle disputes, and monitor key performance indicators via straightforward dashboards, evaluations, and feedback systems that ensure users stay engaged, assisted, and in line with company objectives.
Elevify advantages
Develop skills
- CRM adoption strategy: identify barriers and promote swift, enduring user engagement.
- Stakeholder training design: outline roles and develop efficient, role-specific learning plans.
- Onboarding programme setup: structure 6-week launches with defined goals and activities.
- Data-driven monitoring: measure CRM activity, KPIs, and assistance data for strong returns.
- Communication and conflict skills: unite leaders, address objections, and sustain commitment.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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