Process Communication Model (PCM) Course
Gain mastery in the Process Communication Model (PCM) to enhance recruitment and speed up conflict handling. Discover how to interpret personality types, detect stress signals, and adjust communication styles to foster robust teams and superior HR choices. This course delivers essential tools for better interpersonal dynamics and organisational success in diverse work settings.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Process Communication Model (PCM) Training equips you with hands-on methods to identify six personality types, their key needs, and stress behaviours, enabling swift behaviour analysis and tailored communication. Gain skills in profiling with PCM, crafting effective interviews, evaluating job suitability, and managing disputes using practical guides, moral evaluations, and actionable plans for instant use.
Elevify advantages
Develop skills
- Identify PCM personality types by spotting needs, channels, and stress indicators swiftly.
- Conduct PCM-guided interviews to uncover suitability, stress, and role matches efficiently.
- Analyse and settle conflicts using PCM techniques to reduce tension and restore teamwork.
- Create hiring resources informed by PCM, including scoring tools, manuals, and checklists.
- Manage critical discussions by matching communication to individual PCM profiles effectively.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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