Handling Workplace Conflicts Course
Acquire key HR skills for resolving workplace disputes. Master analysing conflicts, conducting impartial discussions, facilitating productive mediations, handling legal and image risks, and crafting action plans that rebuild confidence, strengthen teams, and enhance overall performance. Ideal for maintaining harmony and productivity in Zambian work settings.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with essential strategies to identify conflict origins, evaluate team dynamics, and manage legal plus reputation risks. Gain skills in gathering case details, holding empathetic one-on-one sessions, facilitating organised group mediations, and developing action plans with follow-up measures and communication tactics to rebuild teamwork and safeguard business results.
Elevify advantages
Develop skills
- Diagnose workplace conflicts by identifying root causes and HR risks swiftly.
- Conduct impartial individual discussions with active listening and empathetic documentation.
- Facilitate effective mediations by establishing rules, easing tensions, and gaining quick agreements.
- Develop comprehensive conflict resolution plans featuring 4-week monitoring, metrics, and responsibility measures.
- Utilise Nonviolent Communication and interest-focused bargaining to settle issues justly and in line with regulations.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course