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Debt Recovery Agent Course

Debt Recovery Agent Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Debt Recovery Agent Course provides practical skills to handle overdue accounts with confidence and integrity. You will learn the complete debt lifecycle, compliant communication methods, and de-escalation techniques, along with essential laws, privacy regulations, and ethical standards. Gain expertise in negotiation, sustainable payment arrangements, documentation, KPIs, and modern recovery tools to resolve accounts efficiently while safeguarding customers and your organisation.

Elevify advantages

Develop skills

  • Professional debtor communication: write, call and de-escalate with confidence.
  • Debt collection law basics: apply FDCPA-style rules and avoid costly violations.
  • Negotiation for repayment: craft realistic plans, settlements and hardship solutions.
  • Compliance and ethics in recovery: manage risk, complaints and fair treatment.
  • Collections operations know-how: use KPIs, CRM tools and QA for fast results.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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