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Customer Journey Course
Open up the power of Business Intelligence with our Customer Journey Course (Mu Zambian). Delve into understanding how customers behave, learn modern ways of collecting data, and become a master at understanding why customers do what they do. Improve your ability to find out what problems customers face and make their journey better with effective plans. Become skilled at using analysis tools, CRM systems and making things happen automatically. Stay ahead by understanding what's happening in e-commerce and best practices, making sure you give great customer service and help the business succeed.
- Become a master at collecting data: Learn good ways of getting customer data.
- Understand behaviour: Discover ways to understand and guess what customers will do.
- Make journeys better: Put plans in place to make customer experiences better.
- Show insights clearly: Create data visualizations that are easy to understand for clear communication.
- Use CRM tools well: Use CRM systems to make customer relationship management better.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Open up the power of Business Intelligence with our Customer Journey Course (Mu Zambian). Delve into understanding how customers behave, learn modern ways of collecting data, and become a master at understanding why customers do what they do. Improve your ability to find out what problems customers face and make their journey better with effective plans. Become skilled at using analysis tools, CRM systems and making things happen automatically. Stay ahead by understanding what's happening in e-commerce and best practices, making sure you give great customer service and help the business succeed.
Elevify advantages
Develop skills
- Become a master at collecting data: Learn good ways of getting customer data.
- Understand behaviour: Discover ways to understand and guess what customers will do.
- Make journeys better: Put plans in place to make customer experiences better.
- Show insights clearly: Create data visualizations that are easy to understand for clear communication.
- Use CRM tools well: Use CRM systems to make customer relationship management better.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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