Shared Services Center (SSC) Course
This course equips participants with essential knowledge and practical skills to design, implement, and optimize Shared Services Centres (SSCs), focusing on operating models, tools, performance metrics, rollout strategies, and team management for efficient and scalable operations.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Shared Services Centre (SSC) Course provides a practical guide to designing, launching, and improving an SSC. You will learn key operating models, process selection, service delivery methods, SLAs and KPIs, and governance structures. It covers risk management, compliance, and change strategies, including communication, training, and performance measures, to help you establish a secure, expandable, and data-informed shared services setup.
Elevify advantages
Develop skills
- Design SSC operating models: create efficient, centralised service frameworks quickly.
- Configure SSC service tools: set up portals, ticketing systems, workflows, and automation features.
- Establish SSC SLAs and KPIs: develop dashboards, reports, and continuous improvement processes.
- Plan SSC rollout: manage staged implementation, risk reduction, and transition oversight.
- Oversee SSC teams: outline roles, governance frameworks, and links with business units.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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