Relationship Manager Course
The Relationship Manager Course equips you with essential strategies to reduce customer churn, enhance loyalty, and scale your SaaS business through targeted segmentation, journey mapping, onboarding, and retention techniques.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Relationship Manager Course provides practical tools to cut down customer loss, build loyalty, and grow your SaaS business. You'll learn to group customers, map journeys from 0 to 12 months, create onboarding and activation guides, and set up proactive chats. Plus, develop scripts for key interactions, track vital retention measures, manage feedback loops, and design programmes to win back customers and turn them into advocates you can use right away.
Elevify advantages
Develop skills
- Customer segmentation design: quickly create data-based groups focused on keeping customers.
- SaaS churn analysis: identify early warning signs and use focused strategies to retain them.
- Customer journey mapping: plan effective contact points across various channels.
- Onboarding playbooks: build quick paths to value that increase activation rates.
- Retention metrics tracking: watch NRR, churn rates, and health scores to guide actions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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