Relationship Management Course
This course equips you with essential skills for effective relationship management, focusing on risk assessment, stakeholder engagement, conflict resolution, growth strategies, and structured planning to enhance customer retention and expansion.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Relationship Management Course teaches you how to check account health, map out stakeholders, and catch churn risks early using clear metrics and customer signs. Learn to create 90-day stabilisation plans, conduct outcome-focused QBRs, and set up governance that stops escalations. Practice scripts for tough conversations, rebuild trust after problems, and develop low-risk upsell and expansion strategies supported by ROI-driven business cases.
Elevify advantages
Develop skills
- Account risk diagnostics: spot churn signals and revenue threats quickly.
- Stakeholder mapping: align goals, influence decisions, and secure champions.
- Difficult talks mastery: handle issues, negotiate, and rebuild trust.
- Upsell strategy: design low-risk pilots, ROI cases, and expansion plays.
- 90-day plans: build focused stabilise-and-grow roadmaps with clear KPIs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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