Front Office Course
This course provides essential training for front office operations in a 4-star hotel, focusing on practical skills for efficient guest management and revenue protection.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Front Office Course equips you with practical skills to manage a 4-star city hotel front desk confidently. You'll learn PMS basics, overbooking management, revenue safeguarding, and precise record-keeping. Gain expertise in guest interactions, handling complaints, and service recovery, while coordinating effectively with housekeeping, maintenance, reservations, and night audit. Develop composure under stress, maintain ADR, and ensure consistent, efficient guest experiences each shift.
Elevify advantages
Develop skills
- Front desk expertise: operate a 4-star lobby efficiently, even during busy rushes.
- PMS and reservations management: handle check-ins, overbooking, and OTA connections swiftly.
- Revenue-protecting choices: manage upgrades, comps, and walk-ins without impacting ADR.
- Guest recovery strategies: resolve complaints using scripts, empathy, and appropriate comps.
- Professional demeanour: remain composed, reliable, and service-oriented under pressure.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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