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Front Office Course

Front Office Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Front Office Course equips you with practical skills to manage a 4-star city hotel front desk confidently. You'll learn PMS basics, overbooking management, revenue safeguarding, and precise record-keeping. Gain expertise in guest interactions, handling complaints, and service recovery, while coordinating effectively with housekeeping, maintenance, reservations, and night audit. Develop composure under stress, maintain ADR, and ensure consistent, efficient guest experiences each shift.

Elevify advantages

Develop skills

  • Front desk expertise: operate a 4-star lobby efficiently, even during busy rushes.
  • PMS and reservations management: handle check-ins, overbooking, and OTA connections swiftly.
  • Revenue-protecting choices: manage upgrades, comps, and walk-ins without impacting ADR.
  • Guest recovery strategies: resolve complaints using scripts, empathy, and appropriate comps.
  • Professional demeanour: remain composed, reliable, and service-oriented under pressure.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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