PDCA (Plan-Do-Check-Act) Course
This course teaches the PDCA cycle for improving customer support through problem identification, process mapping, solution development, KPI establishment, data-driven trials, outcome review, and sustained standardization.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This PDCA course provides a practical, step-by-step approach to quickly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused solutions, and establish useful KPIs and SLAs. Additionally, you will conduct data-informed trials, review outcomes, implement successful adjustments, and develop a sustained improvement plan backed by proper records, guidance, and oversight.
Elevify advantages
Develop skills
- PDCA expertise: execute quick, evidence-based improvement loops in support functions.
- Root cause investigation: identify service problems with 5 Whys, fishbone diagrams, and data analysis.
- KPI creation: develop straightforward support measures, dashboards, and compared benchmarks.
- Trial management: plan, start, and evaluate small experiments prior to wider implementation.
- Standardisation abilities: convert successes into standard procedures, guides, and expandable processes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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