Service Management Course
This course equips participants with essential skills for effective service management, focusing on process optimization, performance tracking, and team leadership to deliver superior customer support.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Service Management Course provides practical tools to create strong SLAs, improve support processes, and reduce ticket reopens and escalations. You'll learn to set up effective triage systems, integrate multiple channels, and develop knowledge bases, while tracking performance with dashboards, KPIs, CSAT, and NPS. Additionally, you'll build 90-day action plans, handle risks, and coordinate teams via defined roles, training, and clear communication.
Elevify advantages
Develop skills
- Service process design: swiftly redesign workflows to minimise reopens and escalations.
- SLA and dashboard mastery: establish SLAs and create clear, executive-friendly dashboards quickly.
- Data-driven improvement: apply KPIs and RCA tools to identify issues and resolve them fast.
- Client communication: conduct precise SLA reviews, status updates, and incident briefings.
- Team performance leadership: guide agents, lower turnover, and enhance service quality.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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