CX Design Course
This course equips participants with essential skills to design and optimize customer experiences for digital savings products, focusing on research, mapping, and validation techniques.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Customer Experience Design Course provides practical tools to create clear and effective customer experiences for digital savings products. You will learn quick research methods, persona overviews, and journey mapping for onboarding, support, and engagement. Develop solid value propositions, establish UX guidelines, design detailed flows and microcopy, and define metrics to validate, improve, and confidently deliver better experiences.
Elevify advantages
Develop skills
- Customer experience personas and needs: transform goals and challenges into precise, design-ready user profiles.
- Problem framing: write clear value propositions that match user needs with business results.
- Metrics and validation: set KPIs and conduct quick tests to demonstrate customer experience results swiftly.
- Journey mapping: design complete savings flows across the app, email, and support channels.
- Interaction flows: create straightforward paths and microcopy for setting up and handling goals.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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