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CX Design Course

CX Design Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Customer Experience Design Course provides practical tools to create clear and effective customer experiences for digital savings products. You will learn quick research methods, persona overviews, and journey mapping for onboarding, support, and engagement. Develop solid value propositions, establish UX guidelines, design detailed flows and microcopy, and define metrics to validate, improve, and confidently deliver better experiences.

Elevify advantages

Develop skills

  • Customer experience personas and needs: transform goals and challenges into precise, design-ready user profiles.
  • Problem framing: write clear value propositions that match user needs with business results.
  • Metrics and validation: set KPIs and conduct quick tests to demonstrate customer experience results swiftly.
  • Journey mapping: design complete savings flows across the app, email, and support channels.
  • Interaction flows: create straightforward paths and microcopy for setting up and handling goals.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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