CSAT Course
This course equips you with practical skills to measure, analyze, and improve customer satisfaction in B2C SaaS environments through research, design, and strategic implementation.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The CSAT Course teaches you how to spot drops in customer satisfaction, map out customer journeys, and change research into clear, testable ideas. Learn hands-on ways for interviews, surveys, analytics, and usability testing, then link insights to prioritising, rollout planning, and monitoring. Build repeatable processes, ethical habits, and metrics that steadily boost customer satisfaction in B2C SaaS.
Elevify advantages
Develop skills
- CSAT analytics setup: set up event tracking, group users, and monitor key scores quickly.
- Customer research for CSAT: conduct interviews, surveys, and usability tests that count.
- Diagnose CSAT drops: map journeys, identify root causes, and assess impact fast.
- CSAT-first design: deliver UX enhancements, check with A/B tests, and refine.
- CSAT rollout strategy: rank fixes, schedule releases, and track after launch.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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