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CSAT Course

CSAT Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The CSAT Course teaches you how to spot drops in customer satisfaction, map out customer journeys, and change research into clear, testable ideas. Learn hands-on ways for interviews, surveys, analytics, and usability testing, then link insights to prioritising, rollout planning, and monitoring. Build repeatable processes, ethical habits, and metrics that steadily boost customer satisfaction in B2C SaaS.

Elevify advantages

Develop skills

  • CSAT analytics setup: set up event tracking, group users, and monitor key scores quickly.
  • Customer research for CSAT: conduct interviews, surveys, and usability tests that count.
  • Diagnose CSAT drops: map journeys, identify root causes, and assess impact fast.
  • CSAT-first design: deliver UX enhancements, check with A/B tests, and refine.
  • CSAT rollout strategy: rank fixes, schedule releases, and track after launch.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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