Client Satisfaction Training
Master client satisfaction in marketing by mapping client journeys, designing robust CSAT and NPS programmes, creating reliable dashboards, and conducting experiments that boost retention, enhance campaigns, and deliver measurable revenue growth through actionable feedback.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training equips you with practical skills to measure and enhance client happiness using CSAT, NPS, CES, and behavioural metrics. You will learn to map client journeys, create reliable measurement strategies, ensure high data quality, and develop intuitive dashboards for stakeholders. Additionally, gain expertise in experimentation, governance, and ongoing optimisation to make every client interaction smoother, quicker, and more fulfilling.
Elevify advantages
Develop skills
- Design client satisfaction dashboards with clear CSAT, NPS, and trend views.
- Build reliable feedback data using QA checks, source-of-truth, and standards.
- Map the marketing client journey to identify high-impact satisfaction moments.
- Plan fast, bias-aware surveys and in-product feedback for marketers.
- Run lean A/B tests to improve messaging, onboarding, and client happiness.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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