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Voice of The Customer Course
Unlock the power of what customers are really saying with our The Customer Talking Course, made for marketing people who want to be on top of their game. Get stuck in with ways of looking at information, decide which feedback you can actually use, and sort customer thoughts properly. Learn how to put what customers are saying into your business plans, make the customer experience better, and see how well you're doing by using important numbers. Get good at ways of getting feedback, from listening on social media to doing good surveys, and come up with plans that work to sort out customer worries and get them to like you more.
- Look at customer information: Get very good at the tools for understanding customer information properly.
- Decide what feedback is important: Learn to find the customer thoughts that you can actually do something about.
- Put customer voices in: Make sure what customers are saying is part of how you make important decisions.
- Make surveys: Create surveys that work well to get useful feedback.
- Tell people about changes: Be good at telling customers about updates.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Unlock the power of what customers are really saying with our The Customer Talking Course, made for marketing people who want to be on top of their game. Get stuck in with ways of looking at information, decide which feedback you can actually use, and sort customer thoughts properly. Learn how to put what customers are saying into your business plans, make the customer experience better, and see how well you're doing by using important numbers. Get good at ways of getting feedback, from listening on social media to doing good surveys, and come up with plans that work to sort out customer worries and get them to like you more.
Elevify advantages
Develop skills
- Look at customer information: Get very good at the tools for understanding customer information properly.
- Decide what feedback is important: Learn to find the customer thoughts that you can actually do something about.
- Put customer voices in: Make sure what customers are saying is part of how you make important decisions.
- Make surveys: Create surveys that work well to get useful feedback.
- Tell people about changes: Be good at telling customers about updates.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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