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Customer Onboarding Course

Customer Onboarding Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This Customer Onboarding Course teaches you how to create a straightforward 30-day plan that gets customers started quickly and keeps them using the product over time. You'll learn the basics of the customer lifecycle, key roles, and performance indicators, then put together organised emails, introductory calls, and in-app instructions using checklists, templates, and guides. You'll wrap up with hands-on ways to monitor important metrics, gather feedback, and keep improving each part of the onboarding process.

Elevify advantages

Develop skills

  • Design 30-day onboarding journeys: map phases, channels, and handoffs quickly.
  • Build activation playbooks: first login, setup, tracking, and first campaign.
  • Create high-performing onboarding emails: welcome, re-engagement, and follow-ups.
  • Use in-app guides and checklists to drive feature adoption and time-to-value.
  • Track onboarding KPIs and feedback to optimise activation and retention.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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