Customer Onboarding Course
This course provides a comprehensive guide to designing effective customer onboarding processes, including 30-day plans, activation strategies, email campaigns, in-app guidance, and performance tracking to enhance customer retention and satisfaction.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Customer Onboarding Course teaches you how to create a straightforward 30-day plan that gets customers started quickly and keeps them using the product over time. You'll learn the basics of the customer lifecycle, key roles, and performance indicators, then put together organised emails, introductory calls, and in-app instructions using checklists, templates, and guides. You'll wrap up with hands-on ways to monitor important metrics, gather feedback, and keep improving each part of the onboarding process.
Elevify advantages
Develop skills
- Design 30-day onboarding journeys: map phases, channels, and handoffs quickly.
- Build activation playbooks: first login, setup, tracking, and first campaign.
- Create high-performing onboarding emails: welcome, re-engagement, and follow-ups.
- Use in-app guides and checklists to drive feature adoption and time-to-value.
- Track onboarding KPIs and feedback to optimise activation and retention.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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