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CRM & Customer Experience Course

CRM & Customer Experience Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This CRM and Customer Experience Training teaches you to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. You will design welcome series, loyalty programmes, VIP treatments, win-back strategies, and cart abandonment flows, use advanced personalisation techniques, manage clean data and integrations, and monitor key metrics like retention rates, customer lifetime value, average order value, and conversions to ensure all campaigns are trackable, optimised, and profit-driven.

Elevify advantages

Develop skills

  • Build ecommerce CRM journeys: quickly launch win-back, VIP, and post-purchase flows.
  • Design data-driven segments: precisely target new, at-risk, and high-value customers.
  • Implement CRM tech stack: connect your store, clean data, and set up tracking swiftly.
  • Personalise customer experience at scale: use dynamic content, product recommendations, and optimal timing.
  • Measure CRM return on investment: track lifetime value, retention, order value, and uplift via clear dashboards.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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