from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Service Design Innovation Course equips you with practical tools to enhance financial services from start to finish. You'll learn to apply service thinking, map customer journeys, and create blueprints that link branch and digital experiences. Delve into banking regulations, data privacy, and system limitations, then utilise research, metrics, and experiments to roll out compliant, dependable, customer-centred improvements swiftly.
Elevify advantages
Develop skills
- Service journey mapping: Swiftly map banking touchpoints to identify friction points.
- Service blueprinting: Sketch clear frontstage and backstage flows for banks.
- Banking UX compliance: Design journeys that align with KYC, AML, and privacy regulations.
- Multichannel flow design: Create seamless app, web, branch, and phone experiences.
- Rapid research for banking: Conduct lean tests, surveys, and interviews that enhance UX.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

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