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Telephone Operator Course

Telephone Operator Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Telephone Operator Course equips you with practical skills to manage medical calls confidently and accurately. You'll learn professional etiquette, greetings that respect patient privacy, basic triage, and clear scripts for booking appointments, handling emergencies, and addressing complaints. Gain expertise in calming tense situations, recording details properly, managing several lines at once, and using call-centre tools to ensure every caller feels listened to, secure, and properly assisted in each interaction.

Elevify advantages

Develop skills

  • Professional medical phone etiquette: master tone, patient privacy basics, and clarity.
  • Difficult call de-escalation: use proven scripts to calm anger and resolve issues quickly.
  • Structured call handling: follow short scripts for triage, transfers, and scheduling.
  • Accurate call documentation: log actions, handoffs, and follow-ups with legal care.
  • Phone tech and KPIs: use systems, metrics, and QA tools to improve call centre results.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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