Airport Service Quality Course
Elevate passenger experience and operational efficiency via the Airport Service Quality Training. Gain skills to outline passenger routes, revamp queues, establish ASQ measures, leverage data and tech solutions, and drive six-month enhancement initiatives yielding tangible outcomes in satisfaction and performance.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on methods to chart passenger paths, cut waiting lines, enhance hygiene, and smooth check-in, security, and boarding. Master creating ASQ metrics, developing dashboards, applying sensors and feedback tools, involving key players, and executing a targeted six-month upgrade plan that lifts satisfaction, dependability, and punctuality throughout the terminal.
Elevify advantages
Develop skills
- Design ASQ metrics: craft precise KPIs, goals, and airport standards.
- Chart passenger routes: identify bottlenecks from arrival to departure for fast fixes.
- Optimise airport operations: refine queues, staff levels, and priority lanes.
- Implement intelligent ASQ tools: deploy sensors, polls, and data analysis for live updates.
- Drive ASQ transformations: rally stakeholders, monitor hazards, and maintain gains.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF