Airport Passenger Services Course
Gain essential skills in airport passenger services, covering check-in, boarding, baggage management, safety measures, and customer support. Learn to manage disruptions, accommodate special needs, and adhere to aviation regulations with assurance, ensuring efficient and compliant operations in busy airport settings across various environments.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on skills for check-in, boarding, and resolving passenger issues confidently at airports. You'll master baggage handling rules, document verification, managing late arrivals, special assistance procedures, effective communication, conflict de-escalation, and professional behaviour. Gain expertise in safety protocols, regulatory compliance, and team coordination to ensure seamless flights and satisfied passengers.
Elevify advantages
Develop skills
- Master airport check-in: confidently verify IDs, baggage, and travel documents.
- Operate boarding gates efficiently: manage timely boarding, late passengers, and standby lists.
- Handle passenger disruptions: de-escalate conflicts and resolve incidents securely.
- Ensure regulatory compliance: implement rules for international flights, denied boarding, and passenger rights.
- Deliver top airport service: prioritise tasks, coordinate with teams, and exceed traveller expectations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF