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Telecare Service Management Course

Telecare Service Management Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Telecare Service Management Course provides practical tools to manage safe, reliable 24/7 telecare services. Learners will cover workload forecasting, shift design, call routing, triage protocols, and family communication strategies. The course includes ready-made scripts, checklists, and templates to improve quality indicators, reporting, privacy protection, staff well-being, and evidence-based practices for stronger daily operations and outcomes.

Elevify advantages

Develop skills

  • Telecare operations planning: forecast workload and design safe 24/7 shifts.
  • Emergency call triage: apply clear, rapid protocols for high-risk telecare events.
  • Family and agency coordination: structure updates, referrals, and shared care plans.
  • Telecare quality reporting: track KPIs, build simple dashboards, brief funders fast.
  • Staff support and training: organise practical coaching, debriefs, and stress checks.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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Course in PDF