Concierge Services Course
This course provides essential skills for concierge professionals to handle VIP requests, ensuring smooth, discreet, and efficient guest experiences through practical training in dining, transport, privacy, cultural outings, and crisis management.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Concierge Services Course equips you with practical skills to manage VIP requests confidently. You'll learn to find top eateries, set up private meals, and organise secure transport along with brief cultural outings. Develop solid practices for privacy, discreet chats, and precise record-keeping, while getting the hang of prioritising, backup planning, and handy scripts that ensure every guest interaction is smooth, efficient, and professional.
Elevify advantages
Develop skills
- VIP dining coordination: secure discreet bookings at top restaurants quickly.
- Guest confidentiality: apply strict privacy, records, and no-name communication.
- Transport logistics: plan multi-provider transfers, timing, and payments smoothly.
- Cultural micro-tours: design 1–2 hour premium city experiences for busy travellers.
- Crisis handling scripts: resolve booking issues with calm, guest-focused messaging.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF