Lesson 1Flat procedures — floor care: dust+mop/vacuum sequence, hard-floor methods, carpet spot treatment, and finish maintenance scheduleThis section explains flat floor care, from dry soil removal to finish protection. Learners sequence dusting, vacuuming, and mopping, treat carpet spots, and plan maintenance for different finishes without causing damage or streaking.
Choosing tools for each floor typeDust mopping and edge detail techniquesVacuum patterns for carpets and rugsDamp mopping and solution controlSpot treatment and finish protection planLesson 2Office procedures — room-by-room sequence for 5-room office: reception, private offices, meeting room, small kitchenette, restroomsThis section covers a five-room office sequence, moving in a logical order to limit disruption and rework. Learners plan entry, clean reception, private offices, meeting room, kitchenette, and restrooms while maintaining safety and confidentiality.
Walkthrough, priorities, and access checksReception area dusting, floors, and touchpointsPrivate office surfaces, chairs, and binsMeeting room tables, chairs, and shared toolsKitchenette and restroom closing sequenceLesson 3Office procedures — floor and carpet care in commercial zones: HEPA vacuums, commercial mop systems, spotting, and traffic-lane treatmentThis section focuses on commercial floor and carpet care, emphasising safety, appearance, and durability. Learners use HEPA vacuums, commercial mops, spotting methods, and traffic-lane treatments while coordinating with building occupants.
Dry soil control and walk-off mat strategyHEPA vacuum setup and slow-pass techniqueMop system selection and solution managementSpotting spills on carpet and hard floorsTraffic-lane treatment and appearance checksLesson 4Arrival, set-up, PPE, site briefing, and securing the work area; order-of-operations principles (clean-to-dirty, top-to-bottom, dry-to-wet)This section covers arrival routines that protect workers and clients. Learners don PPE, set up equipment, review site rules, secure the work area, and apply order-of-operations principles such as clean-to-dirty, top-to-bottom, and dry-to-wet.
PPE selection, inspection, and correct useTool unloading and safe staging zonesSite briefing, access, and hazard reviewIsolating work areas and signage placementApplying clean-to-dirty and top-to-bottom flowLesson 5Flat procedures — full walkthrough sequence from entry to exit for living areas and bedroomsThis section presents a full flat walkthrough for living areas and bedrooms. Learners follow a consistent entry-to-exit route, applying top-to-bottom and clean-to-dirty principles while protecting personal items and minimising backtracking.
Entry assessment and clutter organizationHigh dusting, vents, and ceiling fixturesSurfaces, decor, and electronics dustingUpholstery, beds, and soft furnishing careFloor finishing and final presentation checkLesson 6Scheduling maintenance tasks: daily checklist items, weekly deep-clean tasks, monthly deep-clean and periodic maintenance itemsThis section teaches how to build realistic cleaning schedules that balance daily, weekly, and monthly tasks. Learners design checklists, assign responsibilities, and plan periodic maintenance to protect surfaces and meet hygiene standards.
Daily high-touch and hygiene-critical tasksWeekly detailed dusting and floor maintenanceMonthly deep-clean and periodic projectsRotating tasks to cover all areas over timeDocumenting completion and follow-up needsLesson 7Flat procedures — detailed kitchen steps: degreasing, sink and drain care, appliance exterior cleaning, food-contact surface protocolsThis section explains a structured kitchen routine that controls grease, food soil, and microbes. Learners practise degreasing, sink and drain care, appliance exterior cleaning, and safe handling of food-contact surfaces to avoid cross-contamination.
Staging chemicals, tools, and food-safe productsUpper cabinets, lights, and dry dust removalDegreasing stovetop, hood, and backsplashSink, faucet, and drain cleaning and deodorizingFood-contact surface cleaning and sanitizingLesson 8Flat procedures — detailed bathroom steps: pre-clean, detergent cleaning, disinfecting, grout and fixture care, ventilation, dryingThis section details a complete bathroom workflow, from preparation to final checks. Learners follow safe chemical use, correct contact times, grout and fixture care, ventilation steps, and drying methods that prevent residue, odours, and mould.
Pre-clean inspection and supply stagingDry removal of trash, dust, hair, and debrisDetergent application to tub, toilet, and sinkDwell times and mechanical scrubbing methodsRinse, disinfect, ventilate, and final dryingLesson 9Office procedures — desks and electronics: safe dusting, disinfectant selection for screens/keyboards, cord-safe techniquesThis section details safe cleaning of desks and electronics in offices. Learners choose compatible products, avoid moisture damage, manage cords, and prioritise high-touch items like keyboards, mice, and phones without interrupting work.
Pre-checks and powering down equipmentDusting monitors, towers, and peripheralsScreen-safe cleaners and wiping patternsKeyboard, mouse, and phone disinfectionCord management and workstation reset
