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Social Media Customer Service Manager Course
Take your call centre career to the next level with our Social Media Customer Service Manager Course. Master the art of engaging with customers on Facebook, Instagram, and Twitter. Learn to analyse interactions, craft responses that show you understand where they're coming from, and maintain a professional tone. Improve your skills in managing brand image, dealing with crises, and solving problems. Build trust, encourage loyalty, and boost customer satisfaction. This short, high-quality course is made for busy professionals who want learning that's practical and makes a real difference.
- Master social media platforms for effective customer service.
- Analyse feedback to improve how you interact with customers.
- Craft responses that show you understand where they're coming from, are clear, and get straight to the point.
- Manage brand image and deal with crises on social media.
- Develop and put in place effective strategies for solving problems.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Take your call centre career to the next level with our Social Media Customer Service Manager Course. Master the art of engaging with customers on Facebook, Instagram, and Twitter. Learn to analyse interactions, craft responses that show you understand where they're coming from, and maintain a professional tone. Improve your skills in managing brand image, dealing with crises, and solving problems. Build trust, encourage loyalty, and boost customer satisfaction. This short, high-quality course is made for busy professionals who want learning that's practical and makes a real difference.
Elevify advantages
Develop skills
- Master social media platforms for effective customer service.
- Analyse feedback to improve how you interact with customers.
- Craft responses that show you understand where they're coming from, are clear, and get straight to the point.
- Manage brand image and deal with crises on social media.
- Develop and put in place effective strategies for solving problems.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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