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Quality Supervisor Course
Take your call centre career to the next level with our Quality Supervisor Course, designed to boost your skills in quality improvement and call analysis. Learn how to put effective monitoring systems in place, design training and incentive programmes that really make a difference, and master the techniques of call analysis. Get expert at evaluating communication skills, understanding key performance indicators (KPIs) like QA scores and CSAT, and making good use of essential tools like CRM systems. Turn feedback into proper action plans and drive customer satisfaction to new heights.
- Put Monitoring Systems in Place: Master the tools to improve call quality and efficiency.
- Design Training Programmes: Create training that really makes a difference for call centre excellence.
- Evaluate Communication Skills: Analyse and improve the way agents interact with customers.
- Give Constructive Feedback: Provide insights you can actually use to improve performance.
- Understand Call Centre KPIs: Optimise things like QA, FCR, AHT, and CSAT.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Take your call centre career to the next level with our Quality Supervisor Course, designed to boost your skills in quality improvement and call analysis. Learn how to put effective monitoring systems in place, design training and incentive programmes that really make a difference, and master the techniques of call analysis. Get expert at evaluating communication skills, understanding key performance indicators (KPIs) like QA scores and CSAT, and making good use of essential tools like CRM systems. Turn feedback into proper action plans and drive customer satisfaction to new heights.
Elevify advantages
Develop skills
- Put Monitoring Systems in Place: Master the tools to improve call quality and efficiency.
- Design Training Programmes: Create training that really makes a difference for call centre excellence.
- Evaluate Communication Skills: Analyse and improve the way agents interact with customers.
- Give Constructive Feedback: Provide insights you can actually use to improve performance.
- Understand Call Centre KPIs: Optimise things like QA, FCR, AHT, and CSAT.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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