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Phone-Based Customer Service Course
Boost your call centre career with our Phone-Based Customer Service Course. Master key skills like telephone etiquette, managing call flow, and keeping a professional tone. Learn to build rapport, make sure customers are happy, and manage their expectations. Improve your stress management with time management and self-care tips. Develop quick problem-solving skills and communication that works, including empathy and active listening. Embrace learning all the time through feedback and thinking about what you've done. Join now for a proper transformative experience, hey!
- Master call flow: Manage and direct customer interactions efficiently, ja.
- Build rapport: Establish trust and connection with every customer, sharp sharp.
- Solve problems swiftly: Develop quick, effective solutions for issues, now now.
- Communicate clearly: Use concise, empathetic language for clarity, eish.
- Manage stress: Keep calm and practice self-care when things get tough, shame.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre career with our Phone-Based Customer Service Course. Master key skills like telephone etiquette, managing call flow, and keeping a professional tone. Learn to build rapport, make sure customers are happy, and manage their expectations. Improve your stress management with time management and self-care tips. Develop quick problem-solving skills and communication that works, including empathy and active listening. Embrace learning all the time through feedback and thinking about what you've done. Join now for a proper transformative experience, hey!
Elevify advantages
Develop skills
- Master call flow: Manage and direct customer interactions efficiently, ja.
- Build rapport: Establish trust and connection with every customer, sharp sharp.
- Solve problems swiftly: Develop quick, effective solutions for issues, now now.
- Communicate clearly: Use concise, empathetic language for clarity, eish.
- Manage stress: Keep calm and practice self-care when things get tough, shame.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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