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Dealing With Difficult Customers Course

Dealing With Difficult Customers Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Master the art of handling challenging customer interactions with our "Dealing with Difficult Customers Course." Designed for call centre professionals, this course offers practical, high-quality lessons on effective communication, building trust, and active listening. Learn to identify problems, generate solutions, and manage stress while maintaining professionalism. Enhance your skills in recognising emotional cues and resolving conflicts, ensuring consistent, credible service that delights customers and boosts your career.

Elevify advantages

Develop skills

  • Master effective communication: Enhance clarity and verbal skills for better interactions.
  • Build customer trust: Establish credibility and ensure consistent service delivery.
  • Practise active listening: Overcome barriers and engage fully with customer concerns.
  • Solve problems efficiently: Identify issues and implement practical solutions swiftly.
  • Manage stress effectively: Recognise triggers and maintain a healthy work-life balance.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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