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Dealing with Difficult Customers Course

Dealing with Difficult Customers Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This Dealing with Difficult Customers Course provides practical tools to remain calm, communicate clearly, and resolve challenging complaints in line with policy. Learn empathy, emotional control, and professional language that calms anger, plus scripting, de-escalation, and problem-solving steps for refunds, deliveries, and faulty products. Boost satisfaction scores, cut escalations, and safeguard both customers and your business.

Elevify advantages

Develop skills

  • Empathetic call control: calm irate customers quickly without admitting fault.
  • Policy-smart solutions: settle retail complaints while remaining fully compliant.
  • High-impact call scripting: create short, clear scripts for tricky situations.
  • KPI-focused performance: enhance AHT, FCR, CSAT, and complaint escalation rates.
  • Stress-resilient service: apply quick self-care tools to prevent burnout on calls.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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Course in PDF